The fact that any FQHC could use the services of an experienced medical billing company to run efficiently is indisputable. However, with the dozens of medical billing companies available, choosing the right one for FQHC billing services is paramount.
Although each company will always present itself as the best of the best in the market, there are certain things that the person in charge of selecting an FQHC clinic billing company should look out for. These are the factors that define a quality FQHC billing company and what FQHCs should seek when looking for help with patient billing protocols.
1. Customization of Billing Services
All though there are common billing problems that all FQHC are faced with each one of them has its unique needs. Due to this a good FQHC clinic billing service should be tailor-made to suit the individual needs of that particular FQHC. The company providing the services should work with the FQHC to identify the challenges and opportunities that it faces and come up with a plan to take advantage of the opportunities and meet the challenges.
2. Ability to Collect
One of the main reasons that FQHCs and health clinics hire these service providers is to get help in self-pay collections and so a good service should help to ensure that patients pay the clinic. Follow up calls and providing avenues through which patients can be able to clear up what they owe the clinic are some of the ways that these service providers can accomplish this.
For the FQHC clinic to be successful, it needs as much information as possible. Good FQHC clinic billing services should be able to provide all the necessary information through a regular report. This information is necessary as it will help the clinic determine cash flow, come up with a budget, and also identify any patient accounting opportunities and challenges that it may be faced with.
4. FQHC Billing Solutions
Billing issues are the main reason most FQHCs hire the services of an expert, and so the company hired should be able to provide the clinic with the solutions it needs. By working to together with the management of the clinic and using their experience and expertise the billing company should be able to come up with innovative billing solutions for the clinic, for example, electronic billing systems. In essence, this vital component to providing comprehensive medical billing services helps FQHCs improve revenue cycle management.
5. Customer Support
Excellent customer support is an attribute that every good FQHC billing company should entail. The service provider should be willing, able and available to provide the clinic with all the necessary support as and when they are required. If the company does not offer customer support, the clinic might even be better off dealing with the billing issues on their own.